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For the Inventor, By the Inventor

Rolling Meadows, IL, United States of America

Daniel F Baker

This inventor holds 15 USPTO granted patents, plus 3 CIPO patents, primarily in Automatic Call Distribution. Top assignees: Rockwell International Corporation, Rockwell Electronic Commerce Technologies, LLC, Rockwell Semiconductor Systems, Inc.. Active years: 1994-2013.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Daniel F Baker. Retrieved from https://idiyas.com/inventor/daniel-f-baker

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank
USPTO Granted Patents = 15

% Patents Active = 93.3


Average Co-Inventor Count = 2.7

ph-index = 8

Forward Citations = 916(Granted Patents)


Company Filing History:

goldMedal8 out of 3,430 
 
Rockwell International Corporation
 patents
silverMedal3 out of 48 
 
Rockwell Electronic Commerce Technologies, LLC
 patents
bronzeMedal2 out of 34 
 
Rockwell Semiconductor Systems, Inc.
 patents
4. 1 out of 96 
 
Aspect Software, Incorporated
 patents
5. 1 out of 85 
 
Rockwell Science Center, Inc.
 patents

Years Active: 1994-2013

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Areas of Expertise:
Automatic Call Distribution
Telecommunication Systems
Call Processing
Agent Skills Routing
Multi-lingual Support
Call Recording
Signaling System 7
Agent Log-off Reasons
Telephone Call Switching
Prioritization
Network Termination Card
Bus Interface
15 patents (USPTO):Explore Patents
1. 8416943 - System and method for distributing customer contacts (2013-04-09),
2. 6816733 - Tracking agent call processing locations in connection with an automatic call distribution system (2004-11-09),
3. 6754327 - Standalone ACD system with native signaling system 7 capability (2004-06-22),
4. 6654798 - Automatic contact distribution system definable agent log-off reasons (2003-11-25),
5. 6574330 - Bus interface for automatic call distributor (2003-06-03),
6. 6449286 - R2 multi-frequency compelled signalling using a DSP on a network termination card (2002-09-10),
7. 6222919 - Method and system for routing incoming telephone calls to available agents based on agent skills (2001-04-24),
8. 6097806 - ACD with multi-lingual agent position (2000-08-01),
9. 5970135 - Automatic call distributor with agent controlled call connection (1999-10-19),
10. 5923746 - Call recording system and method for use with a telephonic switch (1999-07-13),
11. 5857018 - Automatic call distributor with prioritization (1999-01-05),
12. 5729593 - Annoucement system and method in a telephone call switching system (1998-03-17),
13. 5544232 - Call distributor with automatic preannouncement system and method (1996-08-06),
14. 5533109 - Telecommunication system with user modifiable PBX terminating call (1996-07-02),
15. 5365581 - Telephonic switching system with automatic port assignment capability (1994-11-15),

Title: Exploring the Innovations of Inventor Daniel F Baker

Introduction

Daniel F Baker, a prominent inventor based in Rolling Meadows, IL, holds a remarkable portfolio of 15 patents. His innovative contributions primarily focus on transaction processing and call distribution systems, demonstrating his commitment to enhancing communication technologies.

Latest Patents

Among his latest patents, Baker's work includes a groundbreaking system and method for distributing customer contacts. This invention details a method designed for effectively routing customer contacts to a transaction processing entity, based on the media type of the contact. The use of a transaction routing table plays a pivotal role in ensuring the optimal distribution of these contacts, underscoring Baker's expertise in transaction processing systems. In addition, he developed a patent for tracking agent call processing locations in connection with an automatic call distribution system. This invention allows for the monitoring and storage of the locations of agents using wireless units, enhancing the efficiency of call processing while providing valuable adherence reports based on an agent location schedule.

Career Highlights

Baker has had significant tenures at reputable companies, including Rockwell International Corporation and Rockwell Electronic Commerce Technologies, LLC. His experience in these organizations has undoubtedly contributed to his innovative capabilities and the substantial impact of his patents on the industry.

Collaborations

Throughout his career, Baker has collaborated with notable professionals such as Joseph C Steinlicht and Thomas S Holtaway. These partnerships reflect the collaborative nature of innovation, where working alongside talented individuals fosters new ideas and advancements.

Conclusion

Daniel F Baker exemplifies the spirit of innovation through his patents and collaborations. His contributions to transaction processing and call distribution systems not only enhance operational efficiencies but also pave the way for future advancements in communication technologies. As an inventor, Baker continues to influence the landscape of his field with his creative solutions and innovative thinking.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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