Company Filing History:
Years Active: 1994-2013
Title: Exploring the Innovations of Inventor Daniel F Baker
Introduction
Daniel F Baker, a prominent inventor based in Rolling Meadows, IL, holds a remarkable portfolio of 15 patents. His innovative contributions primarily focus on transaction processing and call distribution systems, demonstrating his commitment to enhancing communication technologies.
Latest Patents
Among his latest patents, Baker's work includes a groundbreaking system and method for distributing customer contacts. This invention details a method designed for effectively routing customer contacts to a transaction processing entity, based on the media type of the contact. The use of a transaction routing table plays a pivotal role in ensuring the optimal distribution of these contacts, underscoring Baker's expertise in transaction processing systems. In addition, he developed a patent for tracking agent call processing locations in connection with an automatic call distribution system. This invention allows for the monitoring and storage of the locations of agents using wireless units, enhancing the efficiency of call processing while providing valuable adherence reports based on an agent location schedule.
Career Highlights
Baker has had significant tenures at reputable companies, including Rockwell International Corporation and Rockwell Electronic Commerce Technologies, LLC. His experience in these organizations has undoubtedly contributed to his innovative capabilities and the substantial impact of his patents on the industry.
Collaborations
Throughout his career, Baker has collaborated with notable professionals such as Joseph C Steinlicht and Thomas S Holtaway. These partnerships reflect the collaborative nature of innovation, where working alongside talented individuals fosters new ideas and advancements.
Conclusion
Daniel F Baker exemplifies the spirit of innovation through his patents and collaborations. His contributions to transaction processing and call distribution systems not only enhance operational efficiencies but also pave the way for future advancements in communication technologies. As an inventor, Baker continues to influence the landscape of his field with his creative solutions and innovative thinking.