C K Venugopal

Title: C K Venugopal: Innovator in Automatic Call Distribution Technology

Introduction

C K Venugopal is a notable inventor based in Aurora, IL (US). He has made significant contributions to the field of automatic call distribution technology. His innovative approach has led to the development of a unique patent that enhances the functionality of call centers.

Latest Patents

C K Venugopal holds a patent for an invention titled "ACD with multi-lingual agent position." This patent describes a method and apparatus for selecting a language for use by a plurality of agents in an automatic call distributor. The method involves storing an indication of the selected language in the memory of the automatic call distributor, downloading this indication to each agent station, and programming the agent stations to utilize the selected language based on the downloaded indication. This innovation aims to improve communication efficiency in multilingual environments.

Career Highlights

C K Venugopal is currently employed at Rockwell Semiconductor Systems, Inc., where he applies his expertise in technology and innovation. His work focuses on enhancing the capabilities of automatic call distribution systems, making them more user-friendly and efficient.

Collaborations

Throughout his career, C K Venugopal has collaborated with talented professionals, including Daniel F Baker and Thaddeus Rafacz. These collaborations have contributed to the advancement of technology in the field of telecommunications.

Conclusion

C K Venugopal's contributions to automatic call distribution technology exemplify his innovative spirit and dedication to improving communication systems. His patent reflects a significant advancement in the industry, showcasing his role as a key inventor in this field.