Rockwell Electronic Commerce Technologies, LLC

Rockwell Semiconductor Systems, Inc.

Thaddeus Rafacz

Daniel F Baker

Daniel L Greene

C K Venugopal

A method and apparatus are provided for exchanging control information between a automatic call distributor and a public switched telephone network. The method includes the steps of identifying a subscriber channel between the automatic call distributor and public switched telephone network for use during a communication transaction and exchanging control information regarding the identified data channel over any of a plurality of available control channel between the public switch telephone network and automatic call distributor using nonassociative signaling.

Standalone ACD system with native signaling system 7 capability

A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.

Growing community of inventors

Lisle, IL, United States of America

Thaddeus Rafacz