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For the Inventor, By the Inventor

San Francisco, CA, United States of America

Sutthipong Thavisomboon

USPTO Granted Patents = 10 

Average Co-Inventor Count = 7.3

ph-index = 7

Forward Citations = 154(Granted Patents)


Company Filing History:

goldMedal10 out of 3,145 
 
Salesforce Com, Inc.
 patents

Years Active: 2014-2019

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10 patents (USPTO):
1. 10366397 - Methods and systems for facilitating customer support using a social post case feed and publisher (2019-07-30),
2. 10127560 - Methods and systems for facilitating customer support using a social post case feed and publisher (2018-11-13),
3. 10101883 - Service cloud console (2018-10-16),
4. 9972015 - Methods and systems for facilitating customer support using a social post case feed and publisher (2018-05-15),
5. 9971482 - Service cloud console (2018-05-15),
6. 9830054 - Service cloud console (2017-11-28),
7. 8984409 - Service cloud console (2015-03-17),
8. 8914539 - Service cloud console (2014-12-16),
9. 8769416 - Service cloud console (2014-07-01),
10. 8745272 - Service cloud console (2014-06-03),

Title: Innovations by Sutthipong Thavisomboon

Introduction

Sutthipong Thavisomboon is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of customer service technology, holding a total of 10 patents. His work primarily focuses on enhancing customer support through innovative methods and systems.

Latest Patents

Sutthipong's latest patents include methods and systems for facilitating customer support using a social post case feed and publisher. These methods provide a framework for responding to social posts on various social media channels from a customer service application of a Customer Relationship Management (CRM) system. The systems process streams of data from social media to detect relevant posts, creating customer service cases based on automatic rules. This innovation allows for efficient management of customer interactions and responses.

Career Highlights

Sutthipong is currently employed at Salesforce.com, Inc., where he continues to develop and refine customer service solutions. His expertise in CRM systems has positioned him as a key player in the advancement of customer support technologies.

Collaborations

He collaborates with talented individuals such as Marco Casalaina and Jason Aaron Ellis, contributing to a dynamic work environment that fosters innovation.

Conclusion

Sutthipong Thavisomboon's contributions to customer service technology through his patents and work at Salesforce.com, Inc. highlight his role as a leading inventor in the field. His innovative methods are shaping the future of customer support systems.

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