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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9830054 B1

PDFFull Text
Date of Patent:
Nov. 28, 2017

Filed:

Sep. 04, 2014

Service cloud console

Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Marco Casalaina, San Francisco, CA (US);

Jason Ellis, San Leandro, CA (US);

David Yung, Concord, CA (US);

Luke Fu, San Francisco, CA (US);

Eric Wulff, San Francisco, CA (US);

Chitra Gulabrani, San Francisco, CA (US);

Sutthipong Thavisomboon, San Francisco, CA (US);

Natalie Doan, San Jose, CA (US);

Steve Weiss, Foster City, CA (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorney:

Weaver Austin Villeneuve & Sampson LLP

Primary Examiner:

Keith Bloomquist

Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06F 3/0484 (2013.01); H04L 12/24 (2006.01); G06F 3/0481 (2013.01); G06F 3/0483 (2013.01); G06Q 30/00 (2012.01); H04M 3/51 (2006.01); H04L 29/08 (2006.01); H04L 29/06 (2006.01);
U.S. Cl.
CPC ...
G06F 3/0484 (2013.01); G06F 3/0481 (2013.01); G06F 3/0483 (2013.01); G06F 17/30528 (2013.01); G06F 17/30554 (2013.01); G06F 17/30557 (2013.01); G06F 17/30905 (2013.01); G06Q 30/016 (2013.01); H04L 41/22 (2013.01); H04L 41/5061 (2013.01); H04L 67/02 (2013.01); H04L 67/42 (2013.01); H04M 3/5183 (2013.01);
Abstract

Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from one or more servers in communication with a database system storing records and contextual information. The user interface comprises a first component and a second component, the first component comprising data of a record stored in the database system, the second component comprising contextual information related to the record data. A modification to the record data is received. A request for updated contextual information is transmitted to the one or more servers, the request identifying at least a portion of the modification. The updated contextual information is received from the one or more servers and displayed in the second component without reloading the user interface.

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