The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 15, 2018
Filed:
Aug. 05, 2014
Applicant:
Salesforce.com, Inc., San Francisco, CA (US);
Inventors:
Eric Moore, San Francisco, CA (US);
Sutthipong Thavisomboon, San Francisco, CA (US);
Yuseung Kim, San Francisco, CA (US);
Bryan Hart, Halifax, CA;
Jaroslaw Kozieronek, Halifax, CA;
Assignee:
salesforce.com, inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); G06Q 30/00 (2012.01); G06Q 50/00 (2012.01); H04L 12/58 (2006.01); H04W 4/20 (2018.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 50/01 (2013.01); H04L 51/32 (2013.01); H04W 4/206 (2013.01);
Abstract
Methods and systems are provided for integrating social media channels into a customer service management (CRM) portal. The method includes receiving data for a consumer post, parsing the data into a social post object and a social persona object, creating a case from the objects, and displaying the case in the CRM portal.