Company Filing History:
Years Active: 2018-2019
Title: The Innovative Contributions of Eric Moore
Introduction
Eric Moore is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of customer service technology through his innovative patents. With a total of three patents to his name, Moore has focused on enhancing customer support systems using social media channels.
Latest Patents
Eric Moore's latest patents include methods and systems for facilitating customer support using a social post case feed and publisher. These methods provide a framework for responding to social posts on various social media channels from a customer service application of a Customer Relationship Management (CRM) system. The technology processes streams of data from social media to detect relevant posts, creating customer service cases based on automatic rules. This innovation allows organizations to efficiently manage customer interactions and responses through their CRM systems.
Career Highlights
Moore is currently employed at Salesforce.com, Inc., where he continues to develop solutions that improve customer engagement and support. His work has been instrumental in integrating social media with customer service applications, making it easier for organizations to respond to customer inquiries in real-time.
Collaborations
Some of Eric Moore's coworkers include Sutthipong Thavisomboon and Yuseung Kim. Their collaborative efforts contribute to the innovative environment at Salesforce, fostering advancements in customer service technology.
Conclusion
Eric Moore's contributions to customer service technology through his patents demonstrate his commitment to innovation. His work at Salesforce.com, Inc. continues to shape the future of customer support systems.