Company Filing History:
Years Active: 2012-2023
Title: Robert Townsend: Innovator in Networked Contact Center Technology
Introduction
Robert Townsend, based in Mt. View, California, is a prominent inventor known for his contributions to contact center technologies. With a remarkable portfolio of 23 patents, Townsend has significantly influenced the design and operation of communication systems.
Latest Patents
Among his latest innovations, Townsend has developed several noteworthy patents that enhance the functionality of networked contact centers. One of his patents focuses on "Limiting contact in a networked contact center environment." This invention is directed towards a data-communications system that manages incoming communications based on a "contact rate value." This value determines whether a communication should be accepted or rejected, optimizing the efficiency of contact center resources.
Another significant patent is the "Networked contact center user interface approach," which deals with enhancing user interactions within communication systems. This method involves displaying information through a user interface in a selectable format, allowing for better engagement. The innovation includes a mechanism for detecting user selections and displaying additional graphical information accordingly, improving user experience and operational efficiency.
Career Highlights
Throughout his career, Robert Townsend has worked with notable companies, including 8x8, Inc. and 8x8, Inc. His experience in these firms has equipped him with the necessary skills and knowledge to innovate in the rapidly evolving field of communication technologies.
Collaborations
Townsend has collaborated with esteemed colleagues such as Mansour Salame and Richard Southwick. Working alongside such talented professionals has undoubtedly contributed to the development of his pioneering patents and research.
Conclusion
In summary, Robert Townsend's work in the field of networked contact center technology reflects his expertise and innovative spirit. With 23 patents to his name, his latest contributions continue to shape the interaction dynamics within communication systems, making him a key figure in this industry.