The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2023
Filed:
Nov. 14, 2022
Applicant:
8Ă—8, Inc., Campbell, CA (US);
Inventor:
Robert Townsend, Mt. View, CA (US);
Assignee:
8x8, Inc., Campbell, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/51 (2006.01); H04M 3/436 (2006.01); H04M 15/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/436 (2013.01); H04M 3/51 (2013.01); H04M 3/5183 (2013.01); H04M 3/5232 (2013.01); H04M 3/5233 (2013.01); H04M 15/80 (2013.01); H04M 15/8027 (2013.01); H04M 3/5235 (2013.01); H04M 2201/12 (2013.01); H04M 2201/14 (2013.01); H04M 2201/18 (2013.01);
Abstract
Certain exemplary aspects of the present disclosure are directed to a data-communications system including a networked contact center for which, in an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value is examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.