Raymond G Goss

Title: Innovations by Raymond G Goss

Introduction

Raymond G Goss is a notable inventor based in Austin, TX, with a significant contribution to the field of communication technology. He holds a total of 13 patents, showcasing his innovative spirit and technical expertise. His work primarily focuses on enhancing customer interaction through advanced server technologies.

Latest Patents

Among his latest inventions is the "Enterprise contact server with enhanced routing features." This server is designed to receive call-back requests from customers, utilizing an identifier to direct the request to the appropriate call center. The server's logic ensures that the call-back request is efficiently forwarded to a qualified agent, streamlining the customer service process. Another significant patent is the "Contact server for call center," which allows customers to submit call-back requests via the Internet. This invention enables seamless communication between agents and customers, facilitating a TCP/IP session alongside traditional phone calls.

Career Highlights

Throughout his career, Raymond has worked with prominent companies such as MCI Communications Corporation and GlobalFoundries Inc. His experience in these organizations has contributed to his understanding of communication systems and customer service technologies.

Collaborations

Raymond has collaborated with notable professionals in his field, including Donald Ravenscroft and Diwaskar Adhikari. These partnerships have likely enriched his work and led to further innovations in communication technology.

Conclusion

Raymond G Goss is a distinguished inventor whose contributions to communication technology have made a significant impact. His patents reflect a commitment to improving customer service interactions through innovative server solutions.