Mci Communications Corporation

Globalfoundries Inc.

Verizon Business Global LLC

Worldcom, Inc.

Raymond G Goss

Donald Ravenscroft

Diwaskar Adhikari

Carmen Adriana Maxim

Jan Rothe

Diwas Adhikari

A server may include logic configured to receive a call-back request from a customer, where the call-back request includes an identifier associated with the customer. The server may further include logic configured to identify, based on the identifier, a call center from a group of call centers having a group of agents qualified to handle the call-back request; and logic configured to forward the call-back request to the identified call center, where the call-back request causes the identified call center to select one of the group of agents to handle the call-back request.

Enterprise contact server with enhanced routing features

The present invention is a Contact server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

Contact server for call center

A method includes generating a reticle transport job using a computing device. The reticle job identifies a selected reticle. A reticle pod available for transporting the reticle is autonomously identified using the computing device. The reticle transport job is updated suing the computing device with an identifier of the reticle pod.

Method and apparatus for routing dispatching and routing reticles

Preparation of a wafer processing or measuring tool for a job can be initiated prior to assigning a wafer carrier to deliver wafers to the tool. The automated process may include transfer of wafers from a container, such as a bare wafer stocker, or between two tools.

Flexible job preparation and control

A method includes designating a plurality of wafers as members of a group. A first subset of the wafers is housed in a first wafer pod and a second subset of the wafers is housed in a second wafer pod. The first wafer pod is routed to a first tool, and at least a first operation is performed on the wafers in the first subset using the first tool. The second wafer pod is routed to a second tool, and the first operation is performed on the wafers in the second subset using the second tool. The wafers in the first and second subsets are consolidated following the performing of the first operation.

Method and apparatus for routing wafer pods to allow parallel processing

The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

A headset and a method for using a headset, to communicate with two separate devices. The headset comprises a mounting member for mounting and holding the headset on the head of a wearer, at least a first speaker, and means for connecting the speaker to the mounting member for holding the speaker adjacent an ear of the wearer. The headset further comprises first and second microphones, and a boom member connecting the microphones to the mounting member for holding the microphones adjacent the mouth of the wearer. A signal conducting circuit is provided for transmitting input communication signals from at least the first device to the first speaker, and for transmitting output communications from the first and second microphones to the first and second devices respectively.

Headset with multiple connections

A computer controlled communications switch for use at a communications center having an agent interface unit for conducting communication calls to and from an agent over both a telephone network and a computer network. The computer controlled communications switch comprises a switching unit having first and second states. When the switching unit is in the first state, the switching unit connects the agent interface unit to the telephone network, and when the switching unit is in the second state, the switch connects the agent interface unit to the computer network The switching unit is controlled by a computer including a predetermined program so that the switching unit is in the first state when a call is made to or from the agent interface unit via the telephone network, and the switching unit is in the second state when a call is made to or from the agent interface unit via the computer network.

Computer-controlled headset switch

The present invention is an Enterprise Contact Server that enables customers to submit call-back requests to agents located at any one of a plurality of call centers via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Enterprise Contact Server first selects from skill level tables and agent status tables a qualified agent to whom a call-back request can be routed. The Enterprise Contact Server then enables the call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the selected qualified agent located at one of the plurality of call-back contact centers. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications

A headset, and a method for using a headset, to communicate with two separate devices. The headset comprises a mounting member for mounting and holding the headset on the head of a wearer, at least a first speaker, and means for connecting the speaker to the mounting member for holding the speaker adjacent an ear of the wearer. The headset further comprises first and second microphones, and a boom member connecting the microphones to the mounting member for holding the microphones adjacent the mouth of the wearer. A signal conducting circuit is provided for transmitting input communication signals from at least the first device to the first speaker, and for transmitting output communications from the first and second microphones to the first and second devices respectively.

Growing community of inventors

Austin, TX, United States of America

Raymond G Goss