The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2004
Filed:
Jun. 23, 1998
Raymond G. Goss, Austin, TX (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
A computer controlled communications switch for use at a communications center having an agent interface unit for conducting communication calls to and from an agent over both a telephone network and a computer network. The computer controlled communications switch comprises a switching unit having first and second states. When the switching unit is in the first state, the switching unit connects the agent interface unit to the telephone network, and when the switching unit is in the second state, the switch connects the agent interface unit to the computer network The switching unit is controlled by a computer including a predetermined program so that the switching unit is in the first state when a call is made to or from the agent interface unit via the telephone network, and the switching unit is in the second state when a call is made to or from the agent interface unit via the computer network.