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Title: The Innovative Contributions of Peter Flannery
Introduction
Peter Flannery is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of information technology, particularly in enhancing communication and data flow within enterprises. With a total of 5 patents to his name, Flannery's work has had a considerable impact on how businesses operate and interact with customers.
Latest Patents
Flannery's latest patents include a "System and method for enhancing information flow in an enterprise." This innovative system features a monitoring module that determines metrics associated with agents or data items. It also includes a rating module that provides ratings based on these metrics, a computing module for calculating review parameters, and a display module to show indicators related to these parameters. Another significant patent is the "System and method for contact center routing of a customer based on media capabilities." This system selects agents during initial routing based on the media capabilities of the customer's device. It incorporates a data mining module, a customer profile module, a mapping module, and a selection module to ensure optimal agent-customer matching.
Career Highlights
Throughout his career, Peter Flannery has worked with prominent companies such as Avaya Inc. and Rockstar Bidco, LP. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in technology and customer service.
Collaborations
Flannery has collaborated with talented individuals in his field, including Enda Dooley and Padraic Walsh. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.
Conclusion
Peter Flannery's contributions to the field of information technology are noteworthy and impactful. His innovative patents and collaborations demonstrate his commitment to enhancing enterprise communication and customer interaction. His work continues to influence the industry and inspire future innovations.