The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2012
Filed:
Aug. 28, 2009
Peter Flannery, Galway, IE;
Enda Dooley, Galway, IE;
Padraic Walsh, Galway, IE;
Martin Kenirons, Galway, IE;
Peter Flannery, Galway, IE;
Enda Dooley, Galway, IE;
Padraic Walsh, Galway, IE;
Martin Kenirons, Galway, IE;
Rockstar Bidco, L.P., New York, NY (US);
Abstract
A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal; b) if a license is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a license is determined not to be allocated to the service provider terminal, determining availability of a license from a pool of licenses; d) if a license is determined not to be available, refusing establishment of the communication channel; and e) if a license is determined to be available, allocating the license to the service provider terminal and allowing establishment of the communication channel.