Company Filing History:
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1 out of 254 Years Active: 2012-2014
Title: Enda Dooley: Innovator in Contact Center Technology
Introduction
Enda Dooley is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His work focuses on improving communication systems and enhancing the efficiency of contact centers.
Latest Patents
One of Enda Dooley's latest patents is titled "Routing communication sessions in a contact center." This innovative system is designed to route communication sessions between a contact and an agent, allowing agents to handle multiple contacts simultaneously. The system utilizes time-varying characteristics associated with agents to optimize the routing process, ensuring that new contacts are directed to the most suitable agent based on their current activity level.
Another significant patent is the "Method and system for controlling establishment of communication channels in a contact center." This method outlines a process for establishing communication channels between service provider terminals and service request terminals. It includes a mechanism for determining the availability of licenses for media types associated with communication channels, thereby streamlining the establishment of these channels based on license allocation.
Career Highlights
Enda Dooley has worked with prominent companies in the technology sector, including Avaya Inc. and Rockstar Bidco, LP. His experience in these organizations has allowed him to develop and refine his innovative ideas in contact center technology.
Collaborations
Throughout his career, Enda has collaborated with talented individuals such as Peter Flannery and Padraic Walsh. These partnerships have contributed to the development of his patents and the advancement of contact center solutions.
Conclusion
Enda Dooley is a distinguished inventor whose work in contact center technology has led to multiple patents and innovative solutions. His contributions continue to shape the future of communication systems in the industry.