The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2021
Filed:
Jun. 12, 2014
Applicant:
Avaya Inc., Santa Clara, CA (US);
Inventors:
Assignee:
Avaya Inc., Durham, NC (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 16/95 (2019.01); G06F 16/958 (2019.01); G06Q 10/06 (2012.01); G06F 16/242 (2019.01); G06F 16/9535 (2019.01); G06F 21/55 (2013.01);
U.S. Cl.
CPC ...
G06F 16/958 (2019.01); G06Q 10/06398 (2013.01); G06F 16/244 (2019.01); G06F 16/9535 (2019.01); G06F 21/552 (2013.01); G06Q 10/063 (2013.01);
Abstract
A system for enhanced information flow in an enterprise is disclosed. The system includes a monitoring module configured to determine one or more metrics associated with at least one of an agent or a data item. The system further includes a rating module configured to provide a rating to the data item based on the one or more metrics associated with the at least one of the agent or the data item. The system further includes a computing module configured to compute a review parameter based on the rating of the data item. The system further includes a display module configured to display an indicator associated with the computed review parameter.