Company Filing History:
Years Active: 2002-2017
Title: Michael Kirby: Innovator in Service Management Technologies
Introduction
Michael Kirby is a notable inventor based in Pittsford, NY (US). He has made significant contributions to the field of service management technologies, holding a total of 9 patents. His work focuses on improving the efficiency and effectiveness of maintenance processes in various devices.
Latest Patents
Among his latest patents is a "Method and system for managing service intervals for related components." This innovation provides a structured approach to managing high-frequency service items associated with a device. It defines a parent/child relationship between these service items to track the replacement of components based on service actions related to child components. The system utilizes an XML document to specify a taxonomy of related service items and servicing functions. Additionally, it incorporates a related component indicator and a high-frequency service item (HFSI) counter to enhance tracking. This method allows maintenance operators to replace parent components while enabling service engineers to rebuild aggregate child components, ultimately reducing downtime and service costs.
Another significant patent is the "Method and system for managing field convertible customer replaceable components." This system allows for the management of operator-replaceable components associated with a rendering device. It enables the creation of a file that defines a set of operator-replaceable components, which can be remotely installed on the device. The system allows for easy designation changes between customer service engineer replacement components and operator replacement components. It also assesses whether an operator is qualified to replace a component based on various factors, such as training level and component availability. This innovation empowers operators to perform most maintenance tasks independently, minimizing the need for field engineers.
Career Highlights
Michael Kirby has had a distinguished career at Xerox Corporation, where he has been instrumental in developing innovative service management solutions. His work has significantly impacted the efficiency of maintenance operations within the company.
Collaborations
Throughout his career, Michael has collaborated with talented individuals such as Patrick T Igoe and Gregg A Bonikowski. These collaborations have contributed to the advancement of service management technologies.
Conclusion
Michael Kirby's contributions to service management technologies have established him as a prominent inventor in his field. His innovative patents continue to enhance the efficiency of maintenance processes, benefiting both operators and service engineers.