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Michael Hartman

This inventor holds 13 USPTO granted patents and 1 EPO patent. Top assignees: Avaya Inc., Apple Inc., Nortel Networks Corporation. Active years: 2006-2017.

USPTO Granted Patents = 13

% Patents Active = 92.3

EPO Patents = 1 (Patent Applications = 2)

Average Co-Inventor Count = 2.3

ph-index = 4

Forward Citations = 68(Granted Patents)

Location History:

Kilcolgan, IE (2012 - 2013)
Ottawa, CA (US) (2015)
Galway, IE (2006 - 2017)

Company Filing History:

Nortel Networks Corporation

patents

Years Active: 2006-2017

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13 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 9674360 - Management of contacts at contact centers (2017-06-06),

2. 9357066 - Increasing contact center efficiency via multi-cast and multi-item presentation (2016-05-31),

3. 9124702 - Strategy pairing (2015-09-01),

4. 8843563 - Processing communications for increased handling efficiency (2014-09-23),

5. 8443295 - Graphical representation of definitions of statistics (2013-05-14),

6. 8434004 - Representations of communications sessions in virtual environments (2013-04-30),

7. 8402088 - Establishing telephone calls at a specified future time using a URI and a web-based telephony application (2013-03-19),

8. 8374327 - Management of call handling treatments (2013-02-12),

9. 8301474 - Contact center integration into virtual environments (2012-10-30),

10. 8298086 - Provision of contact center services to players of games (2012-10-30),

11. 8180044 - Semantic contact center management (2012-05-15),

12. 7912207 - Data messaging during telephony calls (2011-03-22),

13. 7020687 - Providing access to a plurality of e-mail and voice message accounts from a single web-based interface (2006-03-28),

Title: Michael Hartman: Innovator in Contact Center Management

Introduction

Michael Hartman is a remarkable inventor based in Galway, Ireland. With a total of 13 patents to his name, Hartman has made significant contributions to the field of contact center management. His innovative solutions aim to improve operational efficiency and enhance customer interaction within this critical service area.

Latest Patents

Among his latest patents is a system for the Management of Contacts at Contact Centers. This invention describes a method where a new contact is compared with existing active contacts to identify matches based on a common source. The system then terminates or reallocates resources to one of the contacts depending on the rules set forth by the contact center. Another notable patent is focused on Increasing Contact Center Efficiency via Multi-Cast and Multi-Item Presentation. This invention revolutionizes the way contact centers operate by selecting multiple agents for a work request, allowing for a dynamic and responsive work environment that adapts to the needs of agents and customers alike.

Career Highlights

Throughout his career, Michael Hartman has worked with prestigious companies such as Avaya Inc. and Nortel Networks Corporation. His experience in these organizations has allowed him to hone his skills and contribute to advancements in technology and management systems within the contact center industry.

Collaborations

Hartman has collaborated with notable individuals in the field, including Tony McCormack and Neil O’Connor. These partnerships have facilitated the exchange of ideas and fostered innovations that align with Hartman's vision for enhanced contact center operations.

Conclusion

Michael Hartman stands out as a visionary inventor whose work is reshaping the landscape of contact center management. His contributions, exemplified by his 13 patents, showcase his dedication to improving the efficiency and effectiveness of communication systems. As contact centers continue to evolve, Hartman's innovations will undoubtedly play a pivotal role in their future development.

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