The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2017
Filed:
Apr. 19, 2012
Applicants:
Michael Hartman, Galway, IE;
Neil O'connor, Galway, IE;
Tony Mccormack, Galway, IE;
Thomas Howley, Galway, IE;
Inventors:
Michael Hartman, Galway, IE;
Neil O'Connor, Galway, IE;
Tony McCormack, Galway, IE;
Thomas Howley, Galway, IE;
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); H04M 3/51 (2006.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); G06F 17/30864 (2013.01); G06Q 30/02 (2013.01);
Abstract
In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.