This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2017.
Company Filing History:
Years Active: 2017
Title: The Innovations of Thomas Howley
Introduction
Thomas Howley is an accomplished inventor based in Galway, Ireland. He has made significant contributions to the field of contact center management through his innovative patent. His work focuses on improving the efficiency of contact centers by optimizing the management of contacts.
Latest Patents
Thomas Howley holds a patent titled "Management of contacts at contact centers." This invention involves comparing a new contact with currently active contacts to identify a matching contact that shares a common source. Following this identification, the system can either terminate one of the contacts or allocate increased resources or higher priority to one of them based on established contact center rules. This innovation aims to enhance the operational efficiency of contact centers.
Career Highlights
Thomas Howley is currently employed at Avaya Inc., a leading company in communication technology. His role at Avaya allows him to apply his inventive ideas in a practical setting, contributing to advancements in contact center solutions.
Collaborations
Throughout his career, Thomas has collaborated with notable colleagues, including Michael Hartman and Neil O'Connor. These partnerships have fostered a creative environment that encourages innovation and the development of effective solutions in the industry.
Conclusion
Thomas Howley's contributions to contact center management through his patent demonstrate his commitment to innovation and efficiency. His work continues to influence the way contact centers operate, showcasing the importance of inventive thinking in technology.