The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 23, 2014

Filed:

Sep. 30, 2004
Applicant:

Michael Hartman, Galway, IE;

Inventor:

Michael Hartman, Galway, IE;

Assignee:

Avaya Inc., Basking Ridge, NJ (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01);
U.S. Cl.
CPC ...
Abstract

Messages for processing by a user are analyzed before being presented to the user. Where multiple messages require substantially the same response or action, they are presented in aggregate to the user so that the user can review a single message, prepare a single response, and this response can be distributed to the original message senders, resulting in improved message handling efficiency. Automated servers for responding to client requests can similarly store such requests for a period of time, match all identical or similar requests received during this time period, and generate a single response to the multiple requests, thereby reducing the duplication of system resource uses.


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