Mary Sweeney

Title: Mary Sweeney: Innovator in User Support Technology

Introduction

Mary Sweeney is a notable inventor based in Wilmington, Delaware. She has made significant contributions to the field of user support technology, particularly through her innovative patent. Her work focuses on enhancing user experience and security during support sessions.

Latest Patents

Mary Sweeney holds a patent for "Systems and methods for linking a screen capture to a user support session." This invention involves a system that receives a screen capture initiation request from a user device. The system captures a first data object indicative of a first graphical user interface associated with the user device. It provides the first graphical user interface for a predetermined period of time and tracks inputs from the user device that indicate the presence of sensitive information. The system masks this sensitive information, generates a second data object indicative of the masked graphical user interface, and stores it in a data repository.

Career Highlights

Mary is currently employed at Capital One Services, LLC, where she applies her expertise in user support technology. Her innovative approach has led to the development of solutions that improve the efficiency and security of user interactions.

Collaborations

Mary collaborates with talented individuals such as Thomas H. Scott and Jude Pierre Anasta. Their combined efforts contribute to the advancement of technology in user support systems.

Conclusion

Mary Sweeney is a pioneering inventor whose work in user support technology has made a significant impact. Her patent demonstrates her commitment to enhancing user experience while ensuring the security of sensitive information.