Capital One Services, LLC

Mary Sweeney

Tyler Maiman

Jude Pierre Anasta

Erik Neighbour

Hazar Alsahnawi

Thomas H Scott

Fayaz Khan

Patrick Blinkhorn

Tejen Shrestha

Joseph Amburgey

Benjamin Eng

Anantha Swarna Kavi

Elaina Teramoto

A method and related system of operations that include retrieving a set of on-chain transactions of an on-chain address from a scan of on-chain transactions based on a request identifying the on-chain address and generating a sequence of embedding vectors by providing the set of on-chain transactions to a first machine learning model. The method further includes predicting a first use pattern of the on-chain address by providing the sequence of embedding vectors to a second machine learning model and determining whether the first use pattern matches with a second use pattern. The method further includes updating a record of the on-chain address in an off-chain database to indicate anomalous activity in response to a determination that the first use pattern does not match with the second use pattern.

Machine learning to detect misclassified on-chain addresses

Systems and methods for improvements to multifactor authentication (MFA) techniques are described herein. The improved and enhanced MFA techniques can leverage user interaction data to predict an entity-issued user-specific identification document that an authorized user of an authorized user account is most likely to carry on their person. Upon a request to access an authorized user account being received, the improved and enhanced MFA techniques can request that the user capture, in real-time, an image depicting the predicted identification document. Using additional artificial intelligence, a determination may be made as to whether the image depicts a real instance of the entity-issued user-specific identification document. This determination may result in access to the authorized user account being provided or denied.

Identification card based multi-factor authentication

Systems and methods for linking a screen capture to a user support session are disclosed. The system may receive a screen capture initiation request from a user device. The system may capture a first data object indicative of a first graphical user interface associated with the user device. The system may provide, to the user device, the first graphical user interface for a predetermined period of time. The system may track, by the one or more processors, one or more inputs from the user device that indicate the presence of one or more articles of sensitive information within the graphical user interface. The system may mask the one or more articles of sensitive information within the graphical user interface, generate a second data object indicative of the graphical user interface having the masked articles of sensitive information, and store the second data object in a data repository.

Systems and methods for linking a screen capture to a user support session

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Wilmington, DE, United States of America

Mary Sweeney