The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2024
Filed:
Jan. 24, 2022
Capital One Services, Llc, McLean, VA (US);
Thomas H. Scott, Richmond, VA (US);
Jude Pierre Anasta, Hudson, NY (US);
Fayaz Khan, Souderton, PA (US);
Patrick Blinkhorn, Silver Spring, MD (US);
Mary Sweeney, Wilmington, DE (US);
Tejen Shrestha, Arlington, VA (US);
Joseph Amburgey, Alexandria, VA (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
Systems and methods for linking a screen capture to a user support session are disclosed. The system may receive a screen capture initiation request from a user device. The system may capture a first data object indicative of a first graphical user interface associated with the user device. The system may provide, to the user device, the first graphical user interface for a predetermined period of time. The system may track, by the one or more processors, one or more inputs from the user device that indicate the presence of one or more articles of sensitive information within the graphical user interface. The system may mask the one or more articles of sensitive information within the graphical user interface, generate a second data object indicative of the graphical user interface having the masked articles of sensitive information, and store the second data object in a data repository.