Joseph Amburgey

Title: Joseph Amburgey: Innovator in User Support Technology

Introduction

Joseph Amburgey is a notable inventor based in Alexandria, VA (US). He has made significant contributions to the field of user support technology through his innovative patent. His work focuses on enhancing user experience and security during support sessions.

Latest Patents

Joseph Amburgey holds a patent for "Systems and methods for linking a screen capture to a user support session." This patent describes a system that receives a screen capture initiation request from a user device. The system captures a first data object indicative of a first graphical user interface associated with the user device. It provides the first graphical user interface for a predetermined period of time and tracks inputs from the user device that indicate the presence of sensitive information. The system masks these sensitive articles and generates a second data object indicative of the masked graphical user interface, which is then stored in a data repository. This innovation aims to improve the security and efficiency of user support interactions.

Career Highlights

Joseph Amburgey is currently employed at Capital One Services, LLC, where he applies his expertise in technology and user support systems. His work at Capital One has allowed him to develop solutions that enhance customer service and protect sensitive information.

Collaborations

Some of his coworkers include Thomas H Scott and Jude Pierre Anasta, who contribute to the collaborative environment at Capital One Services, LLC. Their teamwork fosters innovation and drives the development of advanced user support technologies.

Conclusion

Joseph Amburgey is a dedicated inventor whose work in user support technology has made a significant impact. His patent demonstrates a commitment to improving user experience while ensuring the security of sensitive information. His contributions continue to shape the future of user support systems.