Tejen Shrestha

Title: Tejen Shrestha: Innovator in User Support Technology

Introduction

Tejen Shrestha is an accomplished inventor based in Arlington, VA (US). He has made significant contributions to the field of user support technology, particularly through his innovative patent that enhances the user experience during support sessions.

Latest Patents

Tejen Shrestha holds a patent titled "Systems and methods for linking a screen capture to a user support session." This patent describes a system that receives a screen capture initiation request from a user device. The system captures a first data object indicative of a first graphical user interface associated with the user device. It then provides the first graphical user interface to the user device for a predetermined period of time. The system tracks inputs from the user device that indicate the presence of sensitive information within the graphical user interface. It masks this sensitive information, generates a second data object indicative of the masked graphical user interface, and stores it in a data repository. This innovation aims to improve the security and efficiency of user support interactions.

Career Highlights

Tejen Shrestha is currently employed at Capital One Services, LLC, where he applies his expertise in technology and user support systems. His work focuses on developing solutions that enhance customer interactions and streamline support processes.

Collaborations

Tejen has collaborated with notable colleagues, including Thomas H. Scott and Jude Pierre Anasta, who contribute to the innovative environment at Capital One Services, LLC.

Conclusion

Tejen Shrestha's contributions to user support technology through his patent demonstrate his commitment to improving user experiences. His work continues to influence the field and showcases the importance of innovation in technology.