Mary Ellen Moser

Title: The Innovative Contributions of Mary Ellen Moser

Introduction

Mary Ellen Moser is a notable inventor based in Warrenville, IL, who has made significant contributions to the field of telecommunications. With a total of three patents to her name, she has developed innovative methods that enhance the efficiency of contact centers. Her work has had a lasting impact on how calls are routed and managed in these environments.

Latest Patents

One of her latest patents is titled "Method of Routing Calls from a Contact Center." This invention provides a method and apparatus for routing calls, which includes the use of a SIP presence server that supports outgoing calls from agents. The server receives presence messages and routes calls based on the information provided. Another significant patent is the "Method and Apparatus for Customer Key Routing." This method involves an automatic contact distribution system that assesses multiple evaluators to collect information about call attributes, enabling efficient call routing to the appropriate agent.

Career Highlights

Mary Ellen Moser has worked with prominent companies in the telecommunications industry, including Aspect Software, Incorporated and Rockwell Electronic Commerce Corporation. Her experience in these organizations has allowed her to refine her skills and contribute to advancements in call routing technologies.

Collaborations

Throughout her career, Mary has collaborated with talented individuals such as Mike Hollatz and Dave Wesen. These partnerships have fostered innovation and have been instrumental in the development of her patented technologies.

Conclusion

Mary Ellen Moser's contributions to the field of telecommunications through her patents and career achievements highlight her role as a pioneering inventor. Her innovative methods for call routing continue to influence the industry today.