The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 21, 2014
Filed:
Aug. 16, 2004
Mike Hollatz, Huntley, IL (US);
Mary Ellen Moser, Warrenville, IL (US);
Dave Wesen, Channahon, IL (US);
Jeff Hodson, Wheaton, IL (US);
Mike Hollatz, Huntley, IL (US);
Mary Ellen Moser, Warrenville, IL (US);
Dave Wesen, Channahon, IL (US);
Jeff Hodson, Wheaton, IL (US);
Aspect Software, Inc., Chelmsford, MA (US);
Abstract
A method and apparatus are provided for routing calls from a contact center. The method includes the steps of providing a SIP presence server within the contact center that only provides presence information in support of outgoing calls from agents of the contact center, receiving a presence message by the SIP presence server identifying a communication port of an client and routing a call from an agent of the contact center to the client based upon the received registration message.