Liat Taub Bahar

Title: Liat Taub Bahar: Innovator in Customer Service Technology

Introduction

Liat Taub Bahar is a prominent inventor based in Kfar Sabba, Israel. She has made significant contributions to the field of customer service technology, holding a total of nine patents. Her innovative work focuses on enhancing the interaction between customers and service agents through advanced machine learning techniques.

Latest Patents

Among her latest patents is a system, method, and computer program for dynamically generating assistance information for customer service agents. This invention identifies the presence of a customer in a physical retail store and processes information about the customer using a machine learning model. It determines the expected outcome of the interaction and generates assistance information for the customer service agent accordingly. Another notable patent is a machine learning system, method, and computer program for evaluating customer service agents. This invention also identifies customer presence and processes associated information to determine expected outcomes. After the interaction, it compares actual outcomes with expected ones to evaluate the agent's performance.

Career Highlights

Liat Taub Bahar is currently employed at Amdocs Development Limited, where she continues to develop innovative solutions for customer service challenges. Her work has significantly impacted the efficiency and effectiveness of customer interactions in retail environments.

Collaborations

Some of her notable coworkers include Shmuel Ur and Eran Yosef Paran, with whom she collaborates on various projects aimed at improving customer service technologies.

Conclusion

Liat Taub Bahar's contributions to customer service technology through her patents and work at Amdocs Development Limited highlight her role as a leading innovator in the field. Her advancements are paving the way for more effective customer interactions in retail settings.