The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 03, 2023
Filed:
Aug. 04, 2020
Amdocs Development Limited, Limassol, CY;
AMDOCS DEVELOPMENT LIMITED, Limassol, CY;
Abstract
As described herein, a machine learning system, method, and computer program are provided for evaluation of customer service agents. In use, presence of a customer at retail store is identified. Additionally, information associated with the customer is processed, using a machine learning model, to determine an expected outcome of an interaction with the customer occurring within the retail store. Further, after the interaction by an agent of the retail store with the customer, an actual outcome of the interaction is determined. Still yet, the agent is evaluated by comparing the actual outcome with the expected outcome. A result of the evaluation is then output, such as for use in assigning the agent to future in-store customers.