The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2023
Filed:
Aug. 04, 2020
Amdocs Development Limited, Limassol, CY;
AMDOCS DEVELOPMENT LIMITED, Limassol, CY;
Abstract
As described herein, a system, method, and computer program are provided for dynamically generating assistance information for customer service agents. In use, presence of a customer at a physical retail store is identified. Additionally, information describing the customer is processed, using a machine learning model, to determine an expected outcome of an interaction with the customer occurring within the physical retail store. It is then determined that the customer is to be assisted by a customer service agent. Further, assistance information for the customer service agent is dynamically generated, based at least in part on the expected outcome of the interaction with the customer.
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