Machine learning system, method, and computer program for making payment related customer predictions using remotely sourced data

Abstract

As described herein, a machine learning system, method, and computer program are provided for making payment related customer predictions using remotely sourced data. A system of a communication service provider (CSP) identifies a customer of the CSP. Additionally, the system collects data from a plurality of data sources independent from the CSP, the data including telephone numbers and/or webpage URLs of other services providers that are associated with making payments. Further, the system processes the collected data to form input data indicating which of the telephone numbers were contacted by the customer and/or webpage URLs were accessed by the customer. Still yet, the system processes the input data using at least one machine learning algorithm to make at least one payment related prediction for the customer. Moreover, the system outputs the at least one payment related prediction made for the customer.