Kevin M McGill

Title: Kevin M McGill: Innovator in Customer Experience Technology

Introduction

Kevin M McGill is a notable inventor based in Mansfield, MA (US). He has made significant contributions to the field of technology, particularly in enhancing customer experience through innovative solutions. With a total of 3 patents to his name, McGill's work focuses on identifying and resolving issues in distributed computer systems.

Latest Patents

One of McGill's latest patents is titled "Identifying failed customer experience in distributed computer systems." This patent outlines systems and methods for detecting failed customer experiences within distributed computer systems. An example method involves receiving an application layer message from a client computer system, identifying a failed customer experience error through analysis, and rendering graphs that visually represent the number of identified errors and user login events over a specified period. Another aspect of this patent includes identifying a pre-defined byte pattern in application layer messages to detect system or application errors associated with transactions.

Career Highlights

Kevin M McGill is currently employed at the Teachers Insurance and Annuity Association of America. His role involves leveraging his expertise in technology to improve customer interactions and experiences. His innovative approaches have positioned him as a key player in the field of application performance management.

Collaborations

Throughout his career, McGill has collaborated with talented individuals such as Gary Robert Couture and Mathew Wade Pickering. These partnerships have contributed to the development of advanced solutions in the technology sector.

Conclusion

Kevin M McGill's work in identifying and resolving customer experience issues in distributed computer systems showcases his innovative spirit and dedication to improving technology. His contributions continue to influence the industry and enhance user experiences across various platforms.