The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Jul. 23, 2018
Teachers Insurance and Annuity Association of America, New York, NY (US);
Gary Robert Couture, Hollis, NH (US);
Mathew Wade Pickering, Port Orange, FL (US);
Ethan Luke Michaud, Harrisburg, NC (US);
Andrew Eugene Kettering, Westford, MA (US);
Scott Matthew Blandford, Hopewell, NJ (US);
Rafael Pedro Olaso, Mendon, MA (US);
LeeAnn Marie Flanagan, Medway, MA (US);
Elizabeth Anne MacDonald, Schenectady, NY (US);
William V. Arneth, III, Westborough, MA (US);
Ryan Matthew Wiesman, Wausau, WI (US);
Troy Christopher Elliott, Edgar, WI (US);
Scott James Danesi, Concord, NC (US);
Thomas Steven Joyce, Washington, DC (US);
Jennifer D'awn Jeffress, Bailey, CO (US);
Zachary Franklin Shelton, Stevens Point, WI (US);
Eddie Gordon Finch, Jr., Cornelius, NC (US);
Matthew M. Bechard, Forestdale, MA (US);
Nathaniel J. Bates, Portsmouth, NH (US);
Devesh Patel, Waxhaw, NC (US);
Jakkinpali Murty, Harrisburg, NC (US);
Kristopher C. Krug, Matthews, NC (US);
Daniel Joseph Healy, Jr., Dudley, MA (US);
Omar C. Saxton, Charlotte, NC (US);
Kevin M. McGill, Mansfield, MA (US);
Christopher Joseph Heidenfelder, Weston, WI (US);
Louis A. Iannucci, Harrisburg, NC (US);
Latrisha Devon Whitehead, Charlotte, NC (US);
Teachers Insurance and Annuity Association of America, New York, NY (US);
Abstract
Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.