The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 14, 2018
Filed:
Oct. 20, 2014
Teachers Insurance and Annuity Association of America, New York, NY (US);
Gary Robert Couture, Hollis, NH (US);
Mathew Wade Pickering, Port Orange, FL (US);
Ethan Luke Michaud, Harrisburg, NC (US);
Andrew Eugene Kettering, Westford, MA (US);
Scott Matthew Blandford, Hopewell, NJ (US);
Rafael Pedro Olaso, Mendon, MA (US);
LeeAnn Marie Flanagan, Medway, MA (US);
Elizabeth Anne MacDonald, Schenectady, NY (US);
William V. Arneth, III, Westborough, MA (US);
Ryan Matthew Wiesman, Wausau, WI (US);
Troy Christopher Elliott, Edgar, WI (US);
Scott James Danesi, Concord, NC (US);
Thomas Steven Joyce, Washington, DC (US);
Jennifer D'awn Jeffress, Bailey, CO (US);
Zachary Franklin Shelton, Stevens Point, WI (US);
Eddie Gordon Finch, Jr., Cornelius, NC (US);
Matthew M. Bechard, Forestdale, MA (US);
Nathaniel J. Bates, Portsmouth, NH (US);
Devesh Patel, Waxhaw, NC (US);
Jakkinpali Murty, Harrisburg, NC (US);
Kristopher C. Krug, Matthews, NC (US);
Daniel Joseph Healy, Jr., Dudley, MA (US);
Omar C. Saxton, Charlotte, NC (US);
Kevin M. McGill, Mansfield, MA (US);
Christopher Joseph Heidenfelder, Weston, WI (US);
Louis A. Iannucci, Harrisburg, NC (US);
Latrisha Devon Whitehead, Charlotte, NC (US);
Teachers Insurance and Annuity Association of America, New York, NY (US);
Abstract
Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.