Company Filing History:
Years Active: 2017-2019
Title: Kacie Mayberry: Innovator in Contact Center Technology
Introduction
Kacie Mayberry is a prominent inventor based in Sandy, UT (US). She has made significant contributions to the field of contact center technology, holding 2 patents that showcase her innovative spirit and technical expertise.
Latest Patents
Kacie's latest patents include a "System and method for contact center augmented reality." This invention features a contact center augmented reality system that comprises a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device is designed to enhance the supervisor's view of the contact center, while the location tracker monitors the positions of agents and the supervisor within the center. The state monitor keeps track of the agents' statuses, and the augmenter instructs the display to show an agent-state augmentation artifact, providing real-time insights into agent performance.
Another notable patent is for "Systems and methods for data synchronization management between call centers and CRM systems." This invention focuses on synchronizing data between a communications management system and a data management system. It allows for the request and receipt of contact data from an external data management system, facilitating communication and ensuring that contact data is updated and synchronized effectively.
Career Highlights
Kacie has worked with notable companies such as InContact Inc. and Nice Ltd. Her experience in these organizations has allowed her to develop and refine her innovative ideas, contributing to advancements in contact center operations.
Collaborations
Kacie has collaborated with talented individuals in her field, including Bryan Pino and Derick Rodney Walburger. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Kacie Mayberry is a trailblazer in the realm of contact center technology, with her patents reflecting her commitment to innovation and excellence. Her work continues to influence the industry, paving the way for future advancements.