The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 15, 2019
Filed:
Feb. 09, 2017
Nice Ltd., Ra'anana, IL;
Matthew Lawrence Page, Sandy, UT (US);
Christopher Garn Seaman, South Jordan, UT (US);
Adam Samuel Horrocks, Sandy, UT (US);
Owen Edwin Graupman, Midvale, UT (US);
Kacie Mayberry, Sandy, UT (US);
Sean Arlington Kirkby, Orem, UT (US);
Brian Douglas Minert, Orem, UT (US);
NICE LTD., Ra'anana, IL;
Abstract
A contact center augmented reality system may include a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device may include a display to augment a supervisor view of the contact center. The location tracker may monitor agent locations in the contact center and may monitor the supervisor device location in the contact center. The state monitor may monitor a state of agents of the contact center. The augmenter may instruct the display of the supervisor device to display an agent-state augmentation artifact such that a state of a first agent of the contact center is displayed at a location associated with the first agent.