Company Filing History:
Years Active: 2019
Title: Owen Edwin Graupman: Innovator in Contact Center Augmented Reality
Introduction
Owen Edwin Graupman is a notable inventor based in Midvale, UT (US). He has made significant contributions to the field of augmented reality, particularly in enhancing the efficiency of contact centers. His innovative approach has led to the development of a unique system that integrates augmented reality into contact center operations.
Latest Patents
Owen holds a patent for a "System and method for contact center augmented reality." This patent describes a comprehensive system that includes a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device is equipped with a display that augments the supervisor's view of the contact center. The location tracker monitors the locations of agents and the supervisor within the contact center. Additionally, the state monitor keeps track of the agents' states, while the augmenter instructs the display to show an agent-state augmentation artifact, providing real-time insights into the agents' statuses.
Career Highlights
Owen is currently employed at Nice Ltd, where he continues to innovate and develop solutions that enhance customer service operations. His work focuses on integrating advanced technologies into traditional systems, making them more efficient and user-friendly. With one patent to his name, Owen is recognized for his forward-thinking approach and dedication to improving contact center dynamics.
Collaborations
Throughout his career, Owen has collaborated with talented individuals