Sean Arlington Kirkby

Title: Sean Arlington Kirkby: Innovator in Contact Center Augmented Reality

Introduction

Sean Arlington Kirkby is an accomplished inventor based in Orem, UT (US). He has made significant contributions to the field of augmented reality, particularly in enhancing contact center operations. His innovative approach has led to the development of a unique patent that aims to improve the efficiency and effectiveness of contact centers.

Latest Patents

Sean holds a patent for a "System and method for contact center augmented reality." This system includes a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device is equipped with a display that augments the supervisor's view of the contact center. The location tracker monitors the locations of agents and the supervisor within the contact center. The state monitor keeps track of the agents' statuses, while the augmenter instructs the display to show an agent-state augmentation artifact, allowing supervisors to visualize the state of agents at their respective locations. Sean has 1 patent to his name.

Career Highlights

Sean has built a successful career at Nice Ltd., where he has been instrumental in developing innovative solutions for contact centers. His work focuses on integrating augmented reality technology to enhance operational efficiency and improve customer service experiences.

Collaborations

Throughout his career, Sean has collaborated with talented individuals such as Matthew Lawrence Page and Christopher Garn Seaman. These collaborations have fostered a creative environment that encourages innovation and the development of cutting-edge technologies.

Conclusion

Sean Arlington Kirkby is a notable inventor whose work in contact center augmented reality is paving the way for future advancements in the industry. His contributions are helping to redefine how contact centers operate, ultimately leading to improved service delivery and customer satisfaction.