Nice Ltd

Incontact Inc.

Kacie Mayberry

Brian Minert

Matthew Lawrence Page

Adam Samuel Horrocks

Christopher Garn Seaman

Rix Allan Ryskamp

Derick Rodney Walburger

Bryan Pino

Chris Seaman

Owen Edwin Graupman

Sean Arlington Kirkby

A contact center augmented reality system may include a supervisor device, a location tracker, a state monitor, and an augmenter. The supervisor device may include a display to augment a supervisor view of the contact center. The location tracker may monitor agent locations in the contact center and may monitor the supervisor device location in the contact center. The state monitor may monitor a state of agents of the contact center. The augmenter may instruct the display of the supervisor device to display an agent-state augmentation artifact such that a state of a first agent of the contact center is displayed at a location associated with the first agent.

System and method for contact center augmented reality

Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.

Systems and methods for data synchronization management between call centers and CRM systems

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Sandy, UT, United States of America

Kacie Mayberry