Company Filing History:
Years Active: 2021-2025
Title: Innovations by Inventor Jonathan Braganza in Customer Advocacy Technology
Introduction
Jonathan Braganza is an accomplished inventor based in Ottawa, Canada, known for his significant contributions in the field of customer advocacy and contact center solutions. With a total of 10 patents to his name, Jonathan has continually pushed the boundaries of technology, improving customer interactions and operational efficiency.
Latest Patents
Two of Jonathan's latest patents showcase his innovative approach to enhancing customer service capabilities. The first patent, titled "Customer Advocacy Through a Virtual Assistant Coupled to a Contact Center," outlines a technology that analyzes transcripts of communication sessions between customers and virtual assistants. This invention focuses on determining customer queries and generating supplemental information to deliver a more comprehensive response to customer inquiries.
The second patent, "Method to Supply Contact Center Resources During Overflow State Using Back Office Personnel," introduces a method and system to match contact center agents with back office staff when managing customer inquiries. This system utilizes an expert term extraction engine and a customer term extraction engine, paired with a matching engine to ensure efficient handling of customer requests, ultimately reducing wait times and improving service delivery.
Career Highlights
Jonathan Braganza has built a successful career at Mitel Networks Corporation, where he has been instrumental in developing cutting-edge communication technologies. His expertise and inventive mindset have contributed significantly to the company's pursuit of excellence in customer relationship management solutions.
Collaborations
Throughout his career, Jonathan has collaborated with talented individuals like Kevin Lee and Logendra Naidoo. These partnerships have not only fostered a creative work environment but have also led to the development of innovative solutions that address the evolving needs of customers in the digital age.
Conclusion
Jonathan Braganza's dedication to innovation in customer advocacy technology has positioned him as a noteworthy inventor in the field. With a proven track record of successful patents and a commitment to improving customer experiences, Jonathan continues to make a significant impact in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.