The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Feb. 04, 2025
Applicant:
Mitel Networks Corporation, Kanata, CA;
Inventors:
Assignee:
Mitel Networks Corporation, Kanata, CA;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2024.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01);
Abstract
A customer contact center system configured to utilize analysis to match a customer with an agent, the contact center system comprising a contact center, a request handler electronically connectable to one or more customer devices and configured to handle customer requests sent to the contact center routing system; and a customer footprint updater in communication with the request handler and electronically connectable to a third-party electronic network connectable to the one or more customer devices.