The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2021
Filed:
Dec. 18, 2019
Applicant:
Mitel Networks Corporation, Kanata, CA;
Inventors:
Assignee:
Mitel Networks Corporation, Ottawa, CA;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06F 16/9032 (2019.01); G06N 20/00 (2019.01); G06F 16/903 (2019.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06F 16/90332 (2019.01); G06F 16/90344 (2019.01); G06N 20/00 (2019.01); H04M 3/5237 (2013.01); H04M 2203/402 (2013.01);
Abstract
A method and system matching experts or potential experts with an agent request for an expert are disclosed. Exemplary systems include an expert term extraction engine, an agent term extraction engine, and a matching engine to compare agent request terms to the expert terms from the expert term extraction engine and to determine whether there is a match or a potential match between the agent request terms and the extracted expert terms.
Braganza, Jonathan. (2021). Electronic communication system for providing expert information and method of using same (U.S. Patent No. 11178284). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11178284
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile