The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 07, 2025
Filed:
Aug. 09, 2022
Applicant:
Mitel Networks Corporation, Kanata, CA;
Inventors:
Jonathan Braganza, Ottawa, CA;
Logendra Naidoo, Ottawa, CA;
Assignee:
Mitel Networks Corporation, Ontario, CA;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/493 (2006.01); G06Q 30/016 (2023.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
G10L 15/08 (2013.01); G06Q 30/016 (2013.01); H04M 3/4936 (2013.01);
Abstract
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.