Location History:
- Lexington, MA (US) (1986)
- Somerville, MA (US) (1989 - 1994)
- Cambridge, MA (US) (2002 - 2003)
Company Filing History:
5 out of 8 
3 out of 3 
3 out of 937 Years Active: 1986-2003
Title: Innovations by Jeffrey A. Fried
Introduction
Jeffrey A. Fried is a notable inventor based in Somerville, MA, with a remarkable portfolio of 11 patents. His work primarily focuses on automated call routing systems, which have significantly impacted the telecommunications industry.
Latest Patents
One of his latest patents is the "Automated Call Routing System." This invention is designed to route calls from a communications network that provides call arrival data and a controllable routing capability. The system comprises several agent stations, a call server, and a routing controller. Each agent station is equipped with a processor and a communication element to receive calls routed to it. The call server utilizes telephony lines to receive call arrival data and directs the routing capability of the network. It also features a caller prompting unit that requests and receives information from callers, generating call information from the caller's input and the call arrival data. The routing controller then selects an agent station based on agent status data and call information, directing the call to the chosen agent station.
Another significant patent is the "Extended Access for Automatic Call Distributing System." This system establishes a telephone call between an outside telephone and an agent station. The outside telephone is linked to an outside computer connected to a public computer network, which is used to request a call with an agent. The server receives the request and communicates it to a call router connected to the telephone network, which monitors the status of agent stations. The call router identifies an available agent station and establishes a telephone call from the outside telephone to that agent.
Career Highlights
Throughout his career, Jeffrey has worked with several companies, including Unifi Communications Corporation and Teloquent Communications Corporation. His contributions to these organizations have been instrumental in advancing their telecommunications solutions.
Collaborations
Jeffrey has collaborated with notable professionals in the field, including Jerry Gechter and Robert L. Pokress. Their combined expertise has fostered innovation in the telecommunications sector.
Conclusion
Jeffrey A. Fried's contributions to automated call routing systems exemplify his innovative spirit and dedication to improving communication technologies. His patents continue to influence the industry and enhance user experiences.