The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 1992
Filed:
Mar. 25, 1991
Jerry Gechter, Lincoln, MA (US);
Jeffrey A Fried, Somerville, MA (US);
Unifi Communications Corporation, Billerica, MA (US);
Abstract
An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connecting the network via network service interfaces and providing agent status messages to the network, the system including receiving circuit connected via a network service interface to the network for receiving the agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network, and routing circuit responsive to the receiving means for generating a routing signal provided to the network to connect the incoming call to an agent station through the network. Also disclosed are handling transitions of agent stations using transition notifications, transition requests and forced response signals.