The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2002
Filed:
Nov. 01, 1996
Robert H. Barkan, Bedford, MA (US);
Lawrence J. Draginich, Boxford, MA (US);
Jeffrey A. Fried, Cambridge, MA (US);
Teloquent Communications Corporation, Billerica, MA (US);
Abstract
A system for establishing a telephone call between an outside telephone and an agent station, the outside telephone is associated with an outside computer that is connected to a public computer network and is used to request a call with an agent. The request is received at a server connected to the public computer network and is communicated by the server to a call router that is connected to a telephone network and monitors the status of agent stations connected to the telephone network. The call router identifies an available agent station, and signals are sent to establish a telephone call from the outside telephone to the available agent.