Lawrence J Draginich

Title: The Innovations of Lawrence J Draginich

Introduction

Lawrence J Draginich is a notable inventor based in Boxford, MA (US). He has made significant contributions to the field of telecommunications, particularly in automated call routing systems. With a total of 2 patents, Draginich has developed innovative solutions that enhance communication efficiency.

Latest Patents

One of Draginich's latest patents is the "Automated Call Routing System." This invention provides an automatic call distribution system that routes calls from a communications network, utilizing call arrival data and a controllable routing capability. The system comprises several agent stations, a call server, and a routing controller. Each agent station is equipped with a processor and a communication element to receive calls. The call server processes telephony lines to gather call arrival data and directs the routing capability of the network. Additionally, it features a caller prompting unit that requests and receives information from callers, generating call information based on the data received. The routing controller selects an agent station based on agent status data and call information, ensuring efficient call routing.

Another significant patent is the "Extended Access for Automatic Call Distributing System." This system establishes a telephone call between an outside telephone and an agent station. The outside telephone is linked to an outside computer connected to a public computer network, which is used to request a call with an agent. The server receives the request and communicates it to a call router that monitors the status of agent stations. The call router identifies an available agent station and facilitates the establishment of a telephone call from the outside telephone to the available agent.

Career Highlights

Lawrence J Draginich is currently employed at Teloquent Communications Corporation, where he continues to innovate in the telecommunications sector. His work has significantly impacted the efficiency of call routing systems, making communication more accessible and effective.

Collaborations

Throughout his career, Draginich has collaborated with notable colleagues, including Jeffrey A Fried and Richard G Plummer. These collaborations have contributed to the development of advanced telecommunications solutions.

Conclusion

Lawrence J Draginich's contributions to automated call routing systems demonstrate his commitment to innovation in telecommunications. His patents reflect a deep understanding of communication technology and a dedication to improving user experience.