Company Filing History:
Years Active: 2013-2015
Title: Itay Grushka: Innovator in Screen Event Analysis
Introduction
Itay Grushka is a notable inventor based in Shoham, Israel. He has made significant contributions to the field of screen event analysis, holding a total of 3 patents. His work focuses on enhancing the quality of customer-representative interactions through innovative technological solutions.
Latest Patents
Itay Grushka's latest patents include a system and method for capturing, analyzing, and recording screen events. This computer-implemented method assesses the quality of performance of agents engaged in customer-representative interaction-related sessions. The method captures screen events of a computational representative to form a captured event, which includes parsing the captured event according to specific criteria to obtain screen event data containing text. If the screen event data matches a user-defined text search criterion, the method triggers the recording of screen data associated with the computational device. Additionally, it performs computer-based automated quality measurement analysis based on the screen event data.
Another patent by Grushka involves a system and method for capturing screen events and processing these events to form data in a format suitable for analysis. This method analyzes the data to extract useful information about the user of the screen and the computational device that generated these screen events. It aims to assess the quality of the performance of the user whose interaction with the computational device caused the screen events to be generated.
Career Highlights
Itay Grushka is currently employed at Nice Systems Ltd., where he continues to develop innovative solutions in the realm of screen event analysis. His work has been instrumental in improving the efficiency and effectiveness of customer service interactions.
Collaborations
Itay has collaborated with talented individuals such as Omri Hayner and Leon Portman, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Itay Grushka is a prominent inventor whose work in screen event analysis has the potential to transform customer-representative interactions. His patents reflect a commitment to enhancing performance quality through technology.