The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2013
Filed:
Mar. 01, 2011
Leon Portman, Rishon Lezion, IL;
David Geffen, Givat Shmuel, IL;
Nadav Doron, Kfar Saba, IL;
Itay Grushka, Shoham, IL;
Leon Portman, Rishon Lezion, IL;
David Geffen, Givat Shmuel, IL;
Nadav Doron, Kfar Saba, IL;
Itay Grushka, Shoham, IL;
Nice-Systems Ltd., Ra'anana, IL;
Abstract
Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer.